Pick-up and Drop-off (Tours and Rentals)
For tours pick-up and drop-off is typically at your hotel, but we can meet you anywhere in the city. Exact details will be agreed in each case.
For rentals, unless otherwise agreed, you will pickup and drop-off the vehicle at the office through which you reserved the vehicle.
Our Bishkek, Kyrgyzstan office is located at 179 Toktogul Street in a blue building between Manas and Turusbekov streets on the north side of the road. Do NOT use google maps to find our office, as they have the location wrong. It is on Toktogul between Manas and Turusbekov.
Our Almaty office is located centrally on Abay Avenue…More info coming soon.
Changes (Tours and Rentals)
Vehicles and Plans subject to change with little or no notice due to the unpredictability of life in Central Asia. We do our best to make sure that you get the exact vehicle and plan, but uncontrollable circumstances sometimes intervene. In the even of a change in plans we will notify you as soon as possible. We will supply alternatives or a full refund at our discretion. We reserve the right to make changes without notice if the situation requires it.
We also recognize that sometimes client’s plans change. If you need to change the dates of your rental or tour please contact us at firstname.lastname@example.org. If we have a vehicle available we will transfer your rental to those dates. If it is not available, then we can cancel your booking as described above.
Deposit (Tours and Rentals)
For your booking to be confirmed you need to pay a minimum of a 15% deposit to reserve your tour or rental. Soon this is done directly through the booking page using the pay now link on your invoice. For now we work with bank transfers and Western Union/Moneygram. The details are attached to your invoice. We will hold your booking for one (1) week. If we have not received the payment information from you by that time we reserve the right to cancel the booking.
Refund Policy (Tours and Rentals)
Cancellations are accepted at any time. In the event of a cancellation the 15% reservation fee will be kept by Iron Horse Nomads, the remainder of the rental price will be refunded (if you have paid in full). Please address any cancellation requests (or other questions) to email@example.com.
Payments (Tours and Rentals)
All payments should be made by credit or debit card (Visa and Mastercard/Maestro accepted). This can be done in advance through our online payment system or on site through a POS terminal. If you wish to pay by cash please let us know in advance.
Security Deposit (Rentals Only)
At this time we require that you leave a $300 cash deposit when you pick up your rental car. We are working on implementing a system that will allow us to put a block on your card. When that is in place, at the time of your rental Iron Horse Nomads will require you to present your Visa or Mastercard/Maestro and we will put a hold on the card for the equivalent of $500 (all transactions are in the national currency where you are renting the vehicle, the exchange rate is set daily by our office in accordance with the local banks). This is to cover the damage waiver and any other situations (such as automated traffic fines) that may arise. In most circumstances the hold is released when you return the car. You will be notified if you are being charged and you will be presented with a receipt for the charge.
When you arrive to take your rental car you will need to present your national driving license, your international driving permit (IDP) or notarized translation into Russian (which we can prepare for you), and your passport. We will make copies of these and give them back to you.
We hate spam and we think you do to. We will never disclose your contact information to anyone outside our company without your permission. Your privacy is important and we will not share any details about you to anyone without an immediate business necessity (i.e. if you are over 60 and we have to add your name to our insurance policy).